Assessing Corporate Culture Essay

1. Scheins approach to assessing organizational culture a. Strengths of scheins approach to assessing organizational culture Schein defines and describes culture as any one of many elements of organizational culture. The culture of an organization can be viewed and treated like other structures within an organization. Certain organizations such as by-laws, committees, and chain of command flow charts, may serve to answer basic questions such as â€Å"how do we interact with the external environment?† and â€Å"how do we order ourselves internally?† As an organization responds to these questions, the responses become core assumptions. These core assumptions become the frames through which the organization interprets the world round it. In place of questionnaire or instrument that utilizes typologies, Schein prefers clinical research model of assessing organizational culture. In this model of organizational culture investigation, the researcher gets much more directly involved within the organization by acting as participant o bserver or ethnographer. He suggests that members of the organization will more openly respond to the researcher and the investigation because the members of the organization think they have something to gain by collaborating with the researcher. Schein believes that valid data on the culture of the organization will only be collected when the researcher is perceived as the consultant who is seeking to help the organization and has the best interest of the organization in mind. Schein admits that the clinical model of evaluating organizational culture assumes that the researcher intervenes in the culture of the organization. If the organization perceives that the researcher is helping to make changes that will benefit the organization, then the research will accurately yield the cultural dynamics of the organization. b. Weaknesses of Schein approach to assessing organizational culture The results gained from qualitative result are limited to specific cases under investigation. Direct comparison cannot be made between the results from other studies unless the research is specifically designed in that manner. Furthermore, results cannot be generalized to other settings and links to organization’s performance are rarely explored. One significant weakness to Schein’s approach (qualitative method) is the time needed for data collection and analysis which makes the research more costly and time consuming 2. Cameron and Quinn approach a. Strengths of Cameron and Quinn approach to assessing organizational culture Cameron and Quinn provide an evaluation tool called the organizational culture assessment inventory (OCAL). The OCAI is a survey instrument established on a theoretical model called the competing value framework. This framework is valuable for organizing and interpreting various phenomena within an organization. The competing values framework refers to whether an organization strives for flexibility and individuality or stability and control, whether or not an organization is focused externally or internally. The purpose of the OCAI is to discern the relative strengths of these culture types within a given organization. Used over time, the OCAI can measure culture changes within the organization. Cameron and Quinn observe many cases in the business world where culture change is the key to increasing organizational effectiveness. The four major culture types proposed by Cameron and Quinn embody these competing values: clan-internal/control; adhocracy-external/flexible; market-external/control; hierarchy-internal/control. In fact pure control (hierarchy), compete (market), collaborate (clan), or create (adhocracy) are extremely rare. Most of the company cultures that have been diagnosed using Cameron and Quinn’s organization culture instrument indeed have a strong secondary component. Cameron and Quinn identify the cultural and organizational competencies that give rise to value creation. It explains how cultural and leadership competencies can be profiled which, in turn, can lead to a diagnosis of culture gaps, cultural congruency and cultural strength. 3. London first united church Cameron and Quinn’s model is appropriate for this church. This approach is built around clan, adhocracy, market and hierarchy. These four maps themes were also used in the analysis of how organizational culture of London first united Methodist church chances with structural inventions. The church is both an organization and an organism. As such, the church has a lifecycle development built into it: birth, growth, reproduction, decline, and death. The church itself historically has through several changes. Change as renewal is a major aspect of the Methodist movement. Much of the rise and fall of the Methodism can be traced to how the church was willing, or not, to change. Oftentimes, organizations experience growth and/or renewal because of structural changes within the organization. The four maps themes therefore fit this church.

Are gender differences socially shaped?

a) The term androgyny is the meaning for a person who uses both male and female characteristics. b) Content analysis is the analysing of different communications and the sort of message they're giving out. An example of this is a study of British TV adverts conducted by Manstead and McCulloch in 1981. They found evidence that stereo-typing of the male and female role was significant and that because of this, the adverts are likely to play an active part in shaping cultural attitudes towards women. c) One study in which the experimental method was used was by Money & Erhardt (1972). They were interested in seeing whether a boy who's identity had been changed would develop as a biological male or, because of his new identity, a male. They could compare this with his identical twin brother. The method was that due to an accident during surgery, this child of 7 months suffered injuries to his genitals so badly that the doctors advised to the parents that he should be castrated and given plastic surgery to create a female appearance. During adolescence, the hormone oestrogen was given to the child (known as Joan) to encourage breast development. Money monitored the behaviour of Joan until early adolescence. The results were that Joan did in fact develop as a normal female. She assumed a traditional female identity and was far more feminine than her identical twin brother. The conclusion to this experiment is that if it was presented in the nature vs. nurture debate, nurture would win in this case. Even though Joan was a biological male, the results showed that Joan developed a female gender identity. d) The use of cross-cultural research to investigate gender differences is essentially to point the differences in cultures by environmental factors, shaping the development of gender identity. Mead (1935) conducted a study of three societies to see whether there were differences in gender roles looking at the nature vs. nurture idea. She went to New Guinea for six months to study ‘The Arapesh' who lived in the mountains, ‘The Mundugamor' who lived by the riverside and ‘The Tchambuli' who lived on the lakeside. She wasn't campring the differences between the three groups, but the differences of their culture compared to traditional Western culture. Her results showed that The Arapesh showed that there were similarities between themselves and Western society, although they were more interested in the community than reaching their own individual targets. The Mundugamor showed traits that were described as masculine. Both males and females were ‘fierce' and ‘cannibalistic'. The Tchambuli had very obvious gender roles, although they were the reverse of the West; men were more artistic and women held more status and economic power. Her conclusion to this was that culture is the major socialising and conditioning agent, particularly in the early years. There's no relationship between biological sex and gender role. Although this has been a hugely studied work, there is some criticisms that should be brought up. She was very young when she produced this study, so she was with little life experience and her judgement may have been influenced and slightly ‘over-the-top' in places. She was known to have believed strongly in the idea that the environment is a major factor in shaping gender roles. Mead only spent six months in these places, so didn't get the full yearly cycle. Errington and Gewertz (1989) recognised all of these problems and went to do the same study that Mead had done over 50 years before them. They went to the Tchambuli and recognised that women didn't diominate men, nor did men dominate women. They believed that Mead being a women and experiencing what she may have thought ‘unfair' at the time in 1930's Western culture, may have changed her idea of what she was observing. Despite the flaws, this was still a great study that used cross-cultural research to investigate gender differences. In conclusion, I think that cross-cultural studies into gender differences has certainly provided a lot of evidence over the years to show that gender differences are a socially shaped. Traditions and values certainly shape cultural ideas, but maybe due to the nature of evolution, what might appear to be social to us, may now be biological within our bodies, so it would be harder for us to change our ways that we live.

Discuss how Rhys Ifans and BBC Shorts Production “realises” Act 2 Scene 3 Essay

Discuss how Rhys Ifans and BBC Shorts Production â€Å"realises† Act 2 Scene 3 for television. Do you think this is a successful adaptation? The scene we are studying is directly after the killing of Duncan. This will mean the Director and Actors will have to create a realistic setting. There will be a lot of drama and tension. We all know that Macbeth killed Duncan but what the production has to do is show that he is trying to play along with the rest of the characters as though he is as surprised as them. I have decided to focus my attentions on the BBC Shorts Production of this scene, directed by Justin Chadwick. Firstly we are introduced to the actor, Rhys Ifans, who is to play Macbeth. He is extremely interested in this dynamic character and the scene he is to perform in. He hopes in his performance to convey the conflicting emotions of Macbeth. Macbeth has just murdered the King. He knows this and cannot escape this reality. When Macbeth brings Lenox and Macduff to the room where Duncan’s body lies, he cannot face to go into the room yet he cannot change what has happened. He is trapped. Ifans also describes how there is a â€Å"plethora of options† which the language offers to the actors meaning the character is diverse and can be performed in many different ways. The actors also have to display the relationship of Macbeth and Lady Macbeth. She has been the dynamo behind him all this time. Yet when he kills the henchmen we realise that he is no longer â€Å"plotting† with her, but has left her behind. He is also angry with her. He feels as though he has killed for her affections and to prove his manliness which angers him. Lady Macbeth is still a strong character but the actress playing her, Abigail Campton, needs to show that the tables have turned and she has been forgotten. Ifans needs to portray Macbeth in such a way that shows us he detests Lady Macbeth for what he ultimately thinks she pushed him to do. There is also the suggestion that Banquo is suspicious of the Macbeth and his wife as he is shocked at Lady Macbeth’s response to the hearing of the killing when she immediately thinks of her reputation, rather than Duncan’s welfare; and when MacBeth defiantly kills the Henchmen. Banquo, played by Dave Fishley, needs to show that he has a close relationship with Macbeth and he knows that although Macbeth is a brave soldier he is not a cold – blooded killer. This production is set in a Modern Gothic Mansion. This is important because at MacBeth’s time it was gothic so this is an updated version. It is supposed to have affluence and decadence but with an end of the millennium feel to it. The setting is as though it is the morning after a huge party. Top designers such as Gucci, Versace and Alexander McQueen create the costumes. They are very extravagant which suits this production. Ifans creates the atmosphere by saying it gives us a sense of â€Å"heightened reality where anything can happen†. The millennium feel also fits in as it gives us the feeling that it is the end of an era and the beginning of a new one. It would be very difficult for the director to do this scene as it is taken from a very diverse text and he is only concentrating on this section of the play. The production opens with a Prologue: a piece of drama that is not in the text. He decides to show us the actual murder of Duncan, which has spine-chilling effects. The first Shot we see is of a â€Å"door† far away. The door is actually a white curtain, which could refer back to earlier in the text when Macbeth talks of â€Å"wicked dreams† and how they â€Å"abuse the curtained sleep†. When you are sleeping you are protected unless you are disturbed by something evil. The colours in this shot are blue and grey suggesting coldness. There is the sound of a heavy drum and the camera does not zoom up to the door but cuts three times, which creates drama. Heavy breathing is also heard. I feel the director is trying to show us MacBeth’s journey as he goes to kill the King. It is dramatic and the camera is angular. Your attention is totally fixed on the door. The door is a bright white, which signifies that good lies behind it and is going to be destroyed. In the final cut there are noticeably two people posing as statues. They are Egyptian Ka Statues. These statues were put outside the tombs and it was believed the soul of the dead inside would be transferred into the statue. This is significant, as we know Duncan will die in this room yet by having real people pose as the statues intensifies what is about to happen. There is not one statue but two, implying that there will be more deaths after the King. There is then an abrupt change. A dramatic colour change is noticed. It is a deep red but it is also very dark and there are shadows being formed. This is very dominant after the greys and blues. The light is almost as though it is infrared so we can see into the darkness. I think this is to show that it was night time and the red creates the image of evilness and blood. The actual act of the murder is done very cleverly. We see a close-up of Macbeth leaning over Duncan’s sleeping body. His face is tense and his eyes wide to show anxiety. The shot then cuts to Duncan abruptly waking up. There is another quick change of camera as Macbeth makes his first wound in Duncan and then there is a shot of Lady MacBeth’s eye. By introducing her into this scene it shows the control she had over Macbeth and could also suggest he is thinking of her as he kills. The camera then goes back to Macbeth who stabs Duncan twice more then leans over his body breathing deeply. This image is very sexual and his breathing represents a man at the height of sex. Again this makes us think of Lady Macbeth. She challenged her husband’s manhood when he was having second thoughts about the murder. This could also suggest that they both are sexually aroused by the thought of the murder. By killing the King he is in some way making love to her. The dagger is then used as a phallic symbol, which is a representation of a man’s penis in Greek Legend. Macbeth looks straight into Lady MacBeth’s eyes as if questioning to see if he had performed well enough for her. Also by having Lady Macbeth at the murder heightens the drama, as though she is still pushing him. He then offers her the daggers. This again is a sexual reference as he is offering her his manhood and she takes it away, satisfied. We are then taken to outside the door and it is now a retreat away rather than coming towards it. The retreat is slow and gives us the feeling of dizziness, as though Macbeth is faint after completing the deed. There is a backlight now behind the door suggesting that something has happened. There is the sound of music now. It is quite futuristic with slow rhythm tic beats and creates the perfect atmosphere for the next shots. It cuts to a Landscape shot of the main hall of the mansion. The camera slowly moves to the right. Firstly we see Macbeth’s arm. He is holding on tightly to the railings behind him. His head is down and he is still breathing very heavily. His position is suggestive of the crucifixion, almost as though he is crucifying himself for his actions. His behaviour could also represent drugs as the night before was a party. Macbeth is presented by Ifans as sleep-deprived and high. He then looks directly into the camera, which is very dramatic. It implies Macbeth is dangerous as he stops breathing so heavily, as if he is beginning to calm down. This makes the character seem very frightening. The camera then gives us a wider shot of the gothic hallway. At the gothic arches there are colours of deep pink and red on them. This is significant as there has been a murder. Lighting is being used again to show the change in the atmosphere. The drumbeat continues as the camera cuts to a room full of sleeping people. They are lying â€Å"sprawled† across the floor as if they just fell there after their night of partying. We are then shown a close-up shot of Lady MacBeth’s face. The camera is at an angle, which could represent the confusion. Her face is shadowed and she is wearing heavy, dark make-up. This makes her appear evil with no compassion for what has just taken place. Campton has a wonderful glaring look in her eye enabling us to see how cold this character is. This then cuts to the porter who jumps up from the mass of sleeping bodies. Before this character even speaks we know he is going to be outrageous. The costume is really brought into effect here. The wacky headdress and slashed top, along with the mad antics of this character provide this dark scene with some light relief. The Porter is being very crude, shouting, laughing and running about. This could help us realise how the other people in the house were feeling. They were probably hung over and confused about their actions the night before. An interesting shot is taken when there is an Ariel view of two stairwells inter-linking. The Porter runs up and down appearing at different places. This could represent the confusion of the mind and also gives us an image of hell as he is talking about letting people through. It is an image of eternity. Also as he approaches the door quickly, we can see a statue with an orange glow. This is another sign that this house is connected with the evils of hell and because this is the topic the porter is talking about, it makes it all the more dramatic. Two new characters are introduced. Macduff who is played by Christopher Colquhen and Lenox played by Joseph McFadden. They arrive to awake the King as he had made plans to go early. There is the creation of tension, as Macbeth appears on the line â€Å"Is thy master stirring?† As he enters there is a high sound of a computerised noise, like a string on a violin, which causes tension. There is still the rhythm of the drum representing the heartbeat. This is to show Macbeth may look cool on the outside but there is still the anxiety hidden inside. He speaks calmly to both men and tells them he will bring them to the King. He arrogantly walks through them and there is even a hint of bisexual advances between Macbeth and Lenox as they look at one another. Macbeth is relaxed and cool yet the walls are still red showing the truth. We are then taken back to a far off shot of the door. This time two cameras are used. One to show the men as they walk toward the door and another to show what they are looking at. This is a repetition of the opening of the scene. Macbeth is making the same journey. This whole sequence is slowed down and the camera is swaying. The music becomes louder and as the three men walk toward the door they almost seem like models walking on the catwalk. This represents the stylishness of the production. Macbeth’ suit is a tie-dye effect with white and dark blue. The colours are dramatic because it is almost as if his goodness which is represented by the white colour is being covered up by the darkness of the murder, the dark colour. The modern cinema idea comes into play here as the three men walk toward the door, almost like three warriors or FBI agents about to uncover something. There is a glow of red behind the three men, which is very effective. The slowing down of the camera leav es us to wait in anticipation of what is going to happen. They arrive at the door and Macduff goes in to wake the King. Ifans shows us that Macbeth cannot face going inside by continuing to stare at the door, waiting for the truth to be revealed. The cleverness of the text means that although Macbeth will not go into the room, he cannot escape his actions and Lenox represents the death with his words. Lenox is making polite conversation about the weather and as he recounts how the night had been bad due to weather, Macbeth begins to focus on what Lenox is saying. As Lenox speaks of â€Å"Lamentings heard I’ the air†, we can see by Ifans facial expression that he is re-playing what the murder was like in his head. His position on screen is identical to at the start of the production when he is about to stab the King so visually we are reminded of the killing also. The drum becomes louder here as though Macbeth is anxious. MacBeth’s reply totally understates everything which Lenox has said, â€Å"‘t’was a rough night†. The music heightens here to create drama as Macduff re-enters. He is standing with his head lowered and mutters the word â€Å"Horror† as if in total disbelief. The lighting is clever here and we cannot make out his eyes as they are blackened. This is to represent that he has been blinded by the sight he has witnessed and links to the reference in his speech about â€Å"gorgons† which are terrible monsters that blind people. As Macduff comes forward in between the two other men it shows that one of MacBeth’s eyes are blacked out. This could tell us that he two has been blinded but only partially, not fully. Colquhen is excellent as Macduff. Usually, in other productions such as Channel 4’s version directed by Michael Bugbane, we see the character run out of the room shouting in utter disbelief. However, Colquhen gives us the sense that the character is almost faint due to the sight he saw. He begins to walk up the corridor talking in shock and thinking of the people he has to deliver the news to such as the King’s two young sons. This is when he begins to seem deeply angered and spits out his words for the whole mansion to here. This leads us to the room, which Lady Macbeth is in. Macduff enters. Her position is excellent. She is sitting high up, almost as though she is already on the throne assuming power. She speaks to Macduff in a nasty way. She almost spits out the line, â€Å"What’s the business†¦Ã¢â‚¬  and commands him in a strong voice to speak. Macduff refuses to tell the â€Å"gentle lady† what has happened and this is very ironic. It is like black comedy. She is looking very domineering while sitting on her throne and speaking cruelly to Macduff yet he still remarks she is a woman and cannot handle what he has to say. Banquo enters asking about the confusion and Macduff whispers it into his ear but Lady Macbeth overhears. Campton speaks with venom in her words. She sneers at the thought of Duncan being killed in her house. She is showing that Lady Macbeth is not worried about Duncan but because it happened in her house and she will seem responsible. Her costume emphasises this part of her character as she is wearing dark clothes with an elaborate hat, almost like a crown. Banquo is disgusted at her reaction and talks through gritted teeth. He directs the line â€Å"Too cruel anywhere† at her implying his suspicions then turns his back to her to show he does not want to talk about what happened with her. Macbeth then enters with Lenox. He is no longer wearing his coat so he is identical to how he looked when he killed the King. This is ironic, as he has just come back from killing the henchmen. He immediately looks at Lady Macbeth. This is to show he sees her as the primary force in all this mess. Macbeth begins to speak and does so in an accusing way. We know he is speaking for the benefit of Lady Macbeth. He spits out the words almost as though he is ready to burst into tears. His line â€Å"Had I but died an hour before this chance, I had lived a blessed time†, is full of regret and is his way of telling his wife this. Donalbain, one of Duncan’s sons wakes up and questions what is happening. Macbeth responds to the young Prince’s question in an insane way. He holds the Prince’s head in his hands firmly and gently shouts into his face. This shocks the other men. Macbeth speaks to Donalbain in poetical language saying â€Å"the fountain of your blood is stopped†, whereas Macduff Comes straight to the point by saying his father is dead. Macbeth then holds the Prince’s head into his chest. He is realising the effect the murder is going to have on so many people and although it would appear he is comforting the King’s son, he is actually comforting himself. Lenox tells the young Prince’s that the evidence of the bloodied knifes show that the henchmen are guilty and Macbeth announces to the group he killed them in fury. Macduff questions this action and it is the first hint of suspicion by someone other than Banquo, who has been standing behind Macbeth trying to look into his face and discover the truth. Macbeth begins his speech to stick up for himself after MacDuff’s question. He starts to walk around the group of people gathered talking into their necks as though he is sniggering at them because they questioned his actions. As he is explaining the emotions that were running through his body when he discovered the henchmen, he makes eye contact with Lady Macbeth and begins to walk toward her. On the wall behind Macbeth there is a modern painting that looks like the image of the crucifixion. This is a connection with the image of Macbeth earlier in the production and could also be a sign that he has made a mistake and will be punished. He comes to Lady Macbeth and grabs her head into his hands as he did with Donalbain. He begins to describe the actual stabbing, â€Å"Here lay Duncan, His silver skin laced with golden blood† and spits the words into her face. Ifans wanted Lady Macbeth to know exactly what the murder was like and how gruesome it had been. I feel he is so passionate as he speaks because of her earlier accusation to him only loving her if he performed the murder. He is showing her what a mess he has made to prove his love for her and he is very angry. This is when we see the power switch between the two characters. She is genuinely frightened by his reaction and tries to free herself from his grip with trembling hands. Chadwick decided not to have Lady Macbeth faint, as it would not work in this situation. Instead he changes the meaning of the words spoken. When Lady Macbeth says â€Å"help me hence† she is asking the others in the room to help her, not because she feels faint. When Macduff steps forward he takes a hold of MacBeth’s arm and says, â€Å"Look to the Lady†. He is asking Macbeth to look at how he has scared his wife not for someone to attend to her after she faints. This was a very good idea and adds variety from other productions. When Lady Macbeth shouts for help we know she is doing this because Macbeth has overstepped the mark and is revealing too much. This is her way of trying to put him back in his place. Banquo then makes a declaration of loyalty to the dead King to question â€Å"this most bloody piece of work† and directs this speech at Macbeth. Fishley is trying to show that Banquo is taking the moral position. When he speaks he stresses the word â€Å"I† as though he is distancing himself from Macbeth. The other men in the room plight their feelings also but Macbeth remains silent which shows he is no longer the same and is excluded from the declaration. The drum again becomes louder and quicker as we sense MacBeth’s anguish. All the men leave the room and dramatically Lady Macbeth is left alone. She is still leaning against the wall and no longer looks as strong as before. She is by herself and this is significant to the rest of the play. Macbeth no longer needs her. The scene finishes with Donalbain and Malcolm speaking of how they must flee as there are â€Å"daggers in men’s smiles† and they could be in danger. Chadwick again introduces a new idea that Macbeth overhears their conversation about them both fleeing to England and Ireland. This shows us that Macbeth is not finished and will go on to lead a life corrupt with murder and evil. The final shot is of Macbeth looking straight into camera with a sly smile on his face. Ifans was trying to show that there has been a change in Macbeth and he is no longer the man he was before. The colour is again dark grey and blue implying he is cold to human feelings. This ends the scene in an interesting climax and leaves you wondering what will happen next.

Air Transport Economics Coursework Example | Topics and Well Written Essays - 1500 words

Air Transport Economics - Coursework Example Therefore, it is inherently necessary to implement and adopt the most efficient strategies that will help the company to earn maximum profits and sustain among its competitors (Akyuwen, 2011; Varnes, 2010). An effective pricing strategy is very essential in order to attract larger volume passengers towards Longways airlines. Since the company has for once, suffered from financial crisis, it is necessary to set the fares of their aircraft in such a way that the passengers are also benefited and the company also does not incur any loss, i.e. at the point wherein the company can balance its profitability and customer satisfaction efficiently (The Chartered Institute of Marketing, 2015). To be noted, Longways is a small airlines company with many competitors dominating the European market. Thus, it is quite necessary for the company to set competitive prices, maintaining parity with the fare charged by its competitors (Intervistas, 2015). To be noted in this regard, after the financial crisis, the company is left with only two aircrafts that provides the facility of both economy class as well as business class seating arrangements. While one of its aircrafts contain only economy class seat s, the other aircraft hosts 50 business class and 200 economy class seating arrangements. As the economy class is meant for the common middle class people, the price of the fair should be kept to some extent lower than that of its competitor’s fair without compromising the quality of services provided (Knorr & Zigova, 2004). However, the business class is meant for the higher-class people and therefore, the prices may be kept higher, as they would not hesitate to afford a comparatively higher fare. Moreover, this will also help the company to adjust with losses that the company suffered from lowering the price of the economy class (Bloomberg, 2015; Malighetti & et. al, 2009;

Energy Policies of Barack Obama Essay Example | Topics and Well Written Essays - 500 words

Energy Policies of Barack Obama - Essay Example This paper will throw light upon the changes which will be brought in the energy policy once Obama occupies the post of the US President. The pros and cons of the energy policy will be comprehensively presented in the paper. The efficient management of energy is very essential for any county to grow. Non renewable energy like gas, oil etc once wasted cannot be reused again, considering this it becomes extremely important to utilize energy in a best possible way. Obama has proposed a plan under which the oil consumption by the US will be reduced to 35% and he aims to achieve this by 2030. This is a very good decision in order to reduce the excessive dependency of the US on Oil. Another major step will be to "Help create five million new jobs by strategically investing $150 billion over the next ten years to catalyze private efforts to build a clean energy future." (Barack Obama and Joe Biden, 21 October 2008). This is an excellent decision; the creation of new jobs will help a lot of Americans who are out of work. Within the next ten years Obama aims to save as much Oil as imported from countries like Venezuela and the countries in the Middle East. He aims at saving and wants to avoid misuse of energy wh ere ever possible.

Application of Psychology on Leadership and Management Essay

Application of Psychology on Leadership and Management - Essay Example In those theories, the theorists who were of diverse professional backgrounds came up with â€Å"frames within which they explained human personality, what dictated the kind of personality that one would possess and the characteristics of those various personalities† (Tjosvol and Tjosvol 7). Psychologists endeavor to explain why people with the same heredity (from the same mother and/or father) and same environment react differently. They also explain why people of different heredity and past life experiences may sometimes react in the same manner in a similar environment. There are different theories all of which endeavor to explain human personality. Tjosvol and Tjosvol widely studied the major groups of theories that study people’s personality such as trait, behavioral, psychoanalytic, humanist and social learning (9). They embrace different approaches, for example, the biological theories that suggest that the genetics of an individual are responsible for a person’s personality. This involves heritability which suggests that there is a link between a person’s traits and the genetics. Behavioral theorists, on the other hand, explain that the personality of a person is dictated by the environment in which the individual stays. Tjosvol and Tjosvol studied that behavioral theorists study the measurable and observable behaviors of individuals by explaining that personality is adopted from the friends with whom one hangs most of the time (6). It is based on the belief that behavior and by far personality is a result/product of the fu se between an individual’s genetics and the environment. Psychoanalysis is the oldest theory of personality and is based on the Sigmund Freud’s arguments and analysis of human personality. From this theory, personality is based on psychic energy (libido) and the unconscious. The man slowly develops from the id to the ego and finally to the superego which forms the basic structure of the human personality.  

Asylum Seekers in the United Kingdom Essay Example | Topics and Well Written Essays - 2250 words

Asylum Seekers in the United Kingdom - Essay Example Figure 1: Asylum seeker applications in the UK during 2000-2009 (Topic guide to Immigration Control and Asylum n.d.). This figure clearly reflects on the fact that the degree to which immigrants applied for asylum seeking in the UK has drastically minimized over the years. The present study would discuss why and how this has been possible, and whether the English law has been successful in dealing with asylum seekers effectively.  The present study focuses on an understanding of the concept of asylum seeking in the UK by individuals and discusses the fact that the legal system offered by the English Law on the issue of illegal asylum seekers is not sufficient in taking the correct decisions in regard to the asylum seekers. This considers the difficulty that the asylum seekers are encountered with in order to make their places in the country, as well as the ignorance of the law to assist these people, and hence the consequences of suffering of these people or their forceful entry in to the country.  In the UK, generally, the asylum seekers have to wait for around 2 months to even 6 years before their claims are accepted or refused. If the refugees have chosen UK, it is likely that they have someone known in the country. Any customary and obligatory introduction program is not provided by the UK for new arrivals in the country. For this reason, refugees and asylum seekers are required to get hold of information about livelihood and work in the UK from their own sources and any networks that exist and can help them out with guidance (Refugees and asylum seekers in the UK: The challenges of accessing education and employment 2009).  In the UK, in the present times, the UK Border Agency (BIA) supports the asylum seekers. The policy of the BIA allows offering all the asylum seekers facilities of accommodation on a basis of no-choice.  

Inequality, Corruption and Distribution of Income in Indonesia (Post Term Paper

Inequality, Corruption and Distribution of Income in Indonesia (Post Independence) - Term Paper Example Islam has also played a significant role in the Indonesia’s identity and economic issues. The name of Islam has too often been used to promote an agenda as in the case of Indonesian politics bringing with it death, destruction and deception in order to establish an Islamic state with Sharia as the state law. It is uncertain if these agendas were sincerely to establish an Islamic state, or it is a propaganda tool used by governments to influence its people to respond in a certain way, or it is a bit of both. The Bali and Jakarta bombings are examples of death, destruction and deception where only time will reveal the truth. When the Japanese surrendered in 1945, young radical Muslims pressured Sukarno to declare Indonesia’s Independence, uniting Indonesian against the Dutch attempts of re-establishing a colony in Indonesia. The Ulama declared Jihad against the Dutch. Muslim militias under the command of the Ulama with the Dutch-Japanese trained Indonesian armed forces drove out the Dutch. However, this unity of people did not last long. (Scott, 2008) Muslim militias in the West of Java broke ranks with the government after the government accepted a ceasefire agreement with the Dutch to withdraw its forces to central Java. Kartosuwiryo, a Muslim Politian, continued to lead the breakaway group against the Dutch and eventually establishing their own government and state with the sharia as law. This group was later known as Darul Islam or the Islamic state of Indonesia. Darul Islam remained a thorn for the Indonesian government with many other rebel movements from other provinces like Aceh and South Sulawesi joining Darul Islam. There were many other Muslim leaders who although supported an Islamic state, were in favor of the Indonesian Republic and condemned the violence of Darul Islam (Bruinessen 2002). Darul Islam was finally crushed and went underground in 1962 after the capture of its leaders (Bruinessen 2002). It was later to surface

Enterprise and Entrepreneurial Management Essay - 16

Enterprise and Entrepreneurial Management - Essay Example writing business magazine,it involves social and opinion research that is systematic in gathering and interpreting information about individuals and other organizations through the use of statistics and analytical methods in order to gain insight and support decision making. It determines a research plan should outline the objectives of the research and give information on the potential of an idea. Creating a list of questions and creating a plan for answering these questions will prove beneficial at the end of the research. Researching apotential market is essential when setting up a business, the knowledge acquired is invaluable to the future of the business because it helps assess the viability of the venture. When conducting a market research certain points should be considered like the target market and competition. A market research must establish the target market of business; this involves knowing their preferences and style. The target market is affected by their income and lifestyle and this influences their buying decisions. The research will also indicate the quantity the buy by the consumers, this will help the sole trader stock on the fast moving goods that are bough in bulk rather than invest in slow-moving goods that could lead to losses. When researching the target audience, the information acquired will influence the location of the business, it should be located in an accessible and strategic place whether for persons driving and otherwise. A sole trader needs to establish reasons on why the target audience should buy from them and not the competition. The business idea should be wanted or needed by the target market. The main idea behind market research is to gain perspective and get informed to enable make the best decision. Research is also important in understanding the competition, a sole trader may consult the competition products that are successful and find out the reasons for this and the same from the businesses that have failed in

Retail Marketing- Group report Assignment Example | Topics and Well Written Essays - 750 words

Retail Marketing- Group report - Assignment Example Usually, this kind of buyer/seller relationship is always suitable for purchases which low value. The customer may be more interested in bargain prices as opposed to quality. This is ideal for market conditions that are dynamic and the customer has many options. Value-auditing relationships are those where the customer’s needs are identified. In this kind of relationship, the seller attempts to come up with aspects of his product that are deemed most valuable to the buyer. After figuring out what these are, the seller will try to focus on giving as much as possible of this in order to make sure that the buyer has the most value from the payment he makes. The Value adding relationship is the intermediate between a transactional and a collaborative relationship. Although though there is minimal collaboration between the buyer and the seller, there is some amount of extra care taken by both sides to ensure a better product delivery. Deluxe uses this kind of relationship with some of its customers. This is especially done with the smaller business customers who are just looking for easy marketing solutions with Deluxe. Instead of having a collaborative relationship with the customers, what deluxe des is to provide a powerful web portal that tries to provide a way to make sure that the needs of the customer is met. Every member who visits their website is kindly asked to fill out a simple questionnaire to give feedback about their experience in using the website. This makes it easy for deluxe to know where to improve, but does not eventually lead to a collaborative relationship. Collaborative relationship is a situation where the customer and the buyer end up having a relationship that goes beyond just the transaction of goods (Strauss & Frost, 2001). Apart from exchanging money and goods or services, the parties to transaction in

Report on case study 1 Example | Topics and Well Written Essays - 500 words - 1

Report on 1 - Case Study Example The major causes of the said issue are because the earthquake was extremely strong for people of Tokyo. During the incident, the building shook two or three times and many times afterwards due to aftershocks effects. The shockwaves can cause the health problems especially the trauma to the people2. It even caused the staff to go under their desks with helmets, holding the legs on tables for fear. There was a power surge in most of the parts in the area, hence, the trains could not be able to function normally since there were no enough power in things like traffic lights, lights in buildings and such as they were also affected. These factors caused the people in the businesses to uphold the commencement of reopening them. In addition, it was a dilemma for the people to know the damage caused in Tokyo, and for how long would the trains resume their usual businesses. The question of if there would be food in some days or what was going to happen in fuel supply since the television aired spectacular scenes of fire in a gas terminus in Tokyo Bay area. In this, there were uncertainties everywhere as the people lacks clear information to help in making any decision. Most of the people, especially in Rio Tinto Japan, could not afford to go home. They had to travel the next day, as the situation was not conducive environment for running a business normally. The incident becomes one of the major tsunami in the world34. The social issue affecting the businesses resumption was if the reopening of the businesses and offices would be possible. The stakeholders gauged the available options but without knowing what to do next. Their ethical issues included if to open the business and operate normally, or to keep everyone at home, or even to ask every staff to remain in safe locations and work from there. Although no any issue was possible to resolve at the time as there were no adequate information to make a good decision, which favors the

A Cup of Hot Tea Essay Example for Free

A Cup of Hot Tea Essay A cup Of Hot tea Tea is a kind of drink. We get It from leaves. Now-a-days it Is popular drink in the world. where grows: Tea grows well in the hilly places where rain water can not stand at all. It grows in Bangladesh, India, China and Japan. In Bangladesh it grows well in the hilly areas Sylhet and Chittagong. How grown: Tree plants grow seeds. Seeds are shown in March; seedlings are planted In rows five feet apart. They are regularly prunced and allowed to grow only four or five feet high. How gathered: When tree lants are four years of age, leaves are plucked three or four times a year. The leaves are first dried in the sun and roested in fire. Thus the leaves are ready for use and sale. How prepared: At firest water Is boiled in a pot. Tea leaves are put Into boiling water. After three or four minutes it Is poured into cups through a sieve. The suger and milk is mixed with it. Thus it becomes a good drink. usefulness: Tea is a useful drink to us. Refreshes body and mind. Gives us energy to work. It also helps us o keep awake. Taking tea three times a day Is healthy for healt While gossiping with our friends and relatives we can not heardly think without a cup of hot tea. It brings a new mood of gossiping And In our country it is an important crop also. Demerites: Tea is not always good for healt. Too much of it is bad for health. It kills our hunger. The Importance of tea In our national economy Is very great. It Conjunslon: brings a good deal of foreign money every year. So we should take care of better production of tea.

Can War Be Abolished? Theories and Causes of War

Can War Be Abolished? Theories and Causes of War CAN WAR BE ABOLISHED Introduction   According to the Clausewitz War is a mere continuation of the policy. So the question arises can the policy be abolished? Or is war inevitable? and we may find no simple answer to these questions. War is defined as a violent action in which one side i.e. State ‘A’ endeavours to impose its will on the other side i.e. State ‘B’ through the use of force. In modern times non state actors and terrorists are also seen inviting the wrath of a state or certain states coalition. There is no single agreed upon definition of war and no two wars are ever quite similar in opposing forces, objectives and gains. Before we dwell any further in an attempt to answer the aforesaid question it is deemed pertinent to analyse the theory of war and its root causes. Only then we shall be able to seek the true answer to our question whether the war can be abolished and if so under what conditions and circumstances. Theories of War War is a complex societal phenomena rather than unchangeable human nature. History of war is as old as the recorded history of mankind on this planet, but according to war analysts this does not make it law of nature. According to Clausewitz concept of Trinity, military component of nation is a non-rational actor and subjected to political leadership in whose domain lies the rational decision making process. After the introduction of Nuclear Weapons in WW II concept of warfare has been drastically altered. The enormous destructive power of this type of weapon, which can wipe out the human race from this planet, has set such a strong deterrence that many wars have been averted particularly among the nuclear weapon states. In Bernard Brodie’s words â€Å"from now on the chief purpose of army is not to fight wars but to avert them†. There are typically two broad theories categorised by the analysts to describe the phenomenon of war. a.  Normative Theory. It seeks to find out what the things ought to be. The ethics and morals and what is right and what is wrong. Is war justified and if so under what conditions wars can be fought. b.  Empirical Theory.  This theory deals with the historical evidence of the evolution of warfare. Circumstances leading to the on set of war, various techniques employed during the conduct of war and the reasons for the victory or defeat. Reasons for War There are number of different reasons for which wars are fought amongst the states. Kenneth N Waltz describes that in the domain of international relations the identification of level of analysis i.e. â€Å"individual, state or international system† is important. Apropos in this discourse state level shall be focused as the primary level of analysis to identify the reasons of war. Some of them are briefly described in succeeding paragraphs. a.  Territorial/Border Disputes. Most wars are fought between the two states due to territorial or border disputes. Soon after the rapid decolonization process which began in first half of 20th century, the nations were found contended with or settling down their geographical borders with their neighbours. Empirical evidence shows where this element is found missing the states tend to go to war to settle their disputes, which they are unable to resolve through other means particularly the negotiations. b.  Hegemonic Ambition.The great powers in pursuit of dominance on ground and at seas waged wars through out 19th and 20th century. However, in current times this aspect is diminishing due to economic concerns and effects of global trade and commerce. c.  Internal Balance. Some times the wars are fought due to internal political disturbance where elite or ruling party in order to preserve its power or hold over the state initiates violent use of force. This type of war is often characterised by onslaught of psychological warfare directed at enemy and home front. This type is very common in the modern times. d.  Leadership Aspects.The democratic form of governing a state is gaining popularity and autocracy is giving away. The wars fought in the past were particularly characterized by the desires and lust of power by the kings and princes. Many wars were fought due to personal orientation of the tyrannical leadership. However, democracies have been found of avoiding wars primarily due to economic concerns and well being of their people. e.  Weak State vs Strong State.Since the distribution of natural resources amongst various nation-states is not equal hence some times wars are fought by strong states against weaker states to gain access to their resources. Another dimension is a weak state waging war against a parity or strong state in the realm to settle the old scores. Most of these wars have been characterized by the precondition of ‘opportunity rather than necessity’ arising out of an internal disturbance/weak situation in other country. How War Can be Abolished Throughout centuries mankind has passed through a process of evolution so is the history of warfare. Through the course of history technology has also played its part in the evolution of warfare. After years of quest man was able to invent a weapon considered enough to destroy all the inventions; Nuclear weapons have since then altered the strategy of war particularly among nuclear states or their respective alliances. Deterrence concept had never been so well established as particularly during the cold war period, which averted successfully any war between USSR and USA and/or other NATO countries in Europe. This concept of deterrence has also worked well in establishing strategic stability in South Asia and has averted major wars between India vs Pakistan or India vs China; whose source of animosity particularly lies in border disputes and resolution of Kashmir issue. Apart from nuclear deterrence there could be other multifaceted aspects which can help to abolish war. Some of these aspects are briefly discussed in succeeding paragraphs. a.  Political System.People are generally peace loving and require welfare and freedom to go about their daily life as per their desires and socio-religious practices. A democratic form of government, which is by the people, of the people, and for the people greatly manifests the true aspirations of the masses. Apropos in last century the phenomena of decolonization and rise of democratic form of governments gained popularity. Empirical evidence exists that democracies don’t like to fight wars and tend to settle inter state disputes through talks. The political and diplomatic have thus proved effective in averting the impending wars. b.  Economic Interdependence.A major effect that globalization has ensued is economic interdependence. Natural and other resources are not equally spread thought the world. The general global peace after World War II has seen increased economic interdependence amongst the states. Thus mutual dependency is also being viewed as a reason for avoiding war amongst states. Europe has seen war for hundreds of years but European Union is a success story. The EU members states are required to fulfill two preconditions to become eligible, one to have democratic form of government and second to have no border disputes with their neighbouring states. c.  Economic Strength.Countries with strong economic power are able to exert their influence on other economically weak states to do their will, without going to war with that state. Countries like USA, China, Japan, Germany and Switzerland exercise their influence in respective areas of interest due their strong economies. d.  Strong Defence.Strong defence of a nation is manifested though it’s military power. It guarantees its sovereignty and keeps impending threats at bay and enemies under check. e.  Strong Alliance.Alliance of a group of states particularly with a super power has become a source of strength. It has minimized the chances of wars of opportunity against weaker states that have joined strong alliances e.g. NATO. f.  Role of MNC’s.Due to financial implications the Multinational Corporations (MNC’s) which are spread throughout the world irrespective of political boundaries exert their influence on states as war is detrimental to their business interests. Conclusion Abolishing the war is both desirable and possible despite human limitations. The cumulative effect of political, military and economic strength coupled with higher literacy rate, acquisition of advanced technologies and employment opportunities for the youth can act as strength of national power. Socio cultural affinity and religious freedom of the masses living in an allegiance within the political boundaries and respecting the same for those living across the borders makes a state stable and less prone to war. Apropos it can be concluded that principles of social justice and mutual coexistence are the hallmarks for attaining global peace. References: Kenneth waltz The Causes of War

Etisalat and Total Quality Management (TQM)

Etisalat and Total Quality Management (TQM) Etisalat is one of the worlds largest telecommunication companies. It is the largest service provider of mobile facilities in United Arab Emirates. Etisalat claims to have almost a 100 million customers. The company is providing service in UAE, in Africa and now also in Asia. Etisalat has a profit of almost 8 billion dollars. Etisalat has also diverged into being on of United Arab Emirates largest internet providers. It is not only providing internet accessibility to customers but also to other companies who are in the same business. It is United Arab Emirates largest voice carrier and it is also Africas largest voice carrier.  Etisalat has roaming facilities in at least 186 countries around the world. Etisalat was founded in 1976. In 1983 , 60% of the share was bought over by the United Arab Emirates government and 40% share was sold in the open market. In 1991 it got the permission to provide wired and unwired telecommunication services within United Arab Emirates and also in other countries. During this time itself, the company got the license to produce, import or export tele-communication equipments. This step made Etisalat the monopoly over tele communication business in the United Arab Emirates. This not only started fetching the government huge revenues but it also developed the mobile sector of tele-communication and other tele-communication sectors in United Arab Emirates. It was a major achievement in this sector for the country. The companys profit grew to more than 80% and almost 700000 phone lines in the country are now owned by Etisalat. In 2001 Etisalat opened up its international ventures and it started business in Islamabad. Etisalat is the 6th largest company of United Arab Emirates and is the worlds 40th largest enterprise. It is United Arab Emirates largest revenue earner after the oil and gas industry. TOTAL QUALITY MANAGEMENT- AN INTRODUCTION: W. Edwards Deming was the person who invented the TOTAL QUALITY MANAGEMENT concept. Total quality management refers to maximising customer satisfaction by minimising the errors. It involves optimal utilisation of resources. It involves training of employees to the maximum possible level. The most important aspect of Total Quality management is that it involves that the errors in production are removed completely. It involves giving the best to the customer. To give the best to the customer everything should be perfect in an organisation. The organisations functioning should be 100% so that the customer can as an end result get 100%. TQM is basically a set of functions which if performed shall ensure that all the customers expectations are exceeded or met. ETISALAT AND TOTAL QUALITY MANAGEMENT APPROACH: Total quality management approach has become very important in todays world. All customers want better than the best for their money. Todays customer is not easily satisfied. Etisalat has been wise enough to recognise this new emerging trend. Etisalat believes that quality is the key to overcome competition in todays modern market. More and more organisations all around the world are looking up to quality production for overcoming competition. The total quality management field is a new field. It is still developing. Etisalat has developed its own ways of quality measurement with passage of time. Etisalat believes that quality improvement is a continuous process. You can never stop improving the quality of the product or service that you are providing. Quality is the essence of any product or service. Total quality management has become very important for Etisalat over the past few years. There has to be a continuous flow of improvements in the services being provided if proper benef its of total quality management are to be realised. Although it must be noted here that Etisalat does not depend on total quality management for satisfying the needs of its customers and for achieving its target. Total quality management does not solve any managerial issues. (hashmi) Total quality management only seems to cater to the problem of customer satisfaction. Etisalat has customised its total quality management approach in such a way that it gives a purpose to the company to move ahead and develop its product more not only for the satisfaction of the customer but also for the overall development of the company including the increase in profits agenda. Although at the beginning Etisalat had some problems in adopting this new total quality management approach but then it realised that the economic conditions everywhere are changing and sooner or later the company had to make itself more customer oriented. Etisalats internet providing services were the first to adopt the total quality management approach. Soon the company started seeing positive changes. The actual number of new connections also got increased. After realising the positive affect of Total quality management the same was applied to the mobile service providing sector also. Etisalat also realised that one way to successfully apply the total quality management approach was to improve the quality of equipments being used to provide the services. Earlier the marketing agenda of the company was that it was providing services at the lowest possible cost. Now the agenda is providing the best quality at the lowest price. And this approach has shown tremendous positive results. Moreover the problems should be sorted out as soon as they are found. One should not wait for meetings and discussions to get over them get over the problems as soon as they are found. This is also a relatively new concept which has emerged from total quality management. (hashmi) Proper training of employees is the essence of the total quality management approach. The best possible training needs to be given to the employees for the best possible results. Training enhances the capacity to work. It allows the employees to work on a level which is higher than what they can work on. (stark) The training should be given with regards to the requirements of the job that the employee has to do. Etisalat is using the latest technology available in the market to provide to the market the mobile services. Although it increases the capital requirements and cost of the company, but the customers get the best possible services and moreover running cost or cost of providing services is reduced substantially. Etisalat has picked up a new theory from total quality management, this theory involves that the company shouldnt function on the basis of increasing the number of customers, it should work on improving the quality of the services it is providing, and the customers wil l be attracted on their own if the services being provided are of the best quality. The company should hire only the best educated for properly applying the total quality method. Moreover the company in return should arrange for proper education facilities to the community. This will ultimately help the company itself in the long run. The truth is that Total quality management does not create the quality but it creates the process. Total quality management involves a complete change in the working culture of the people. (stark) It emphasises only and only on quality. The employees at Etisalat had some problem in adopting this new method of working, but as soon as they realised that this was the correct way ahead and it would be giving great rewards in the future they readily accepted it. Etisalats management decided that not only the basic product should be of quality the extra add-ons should also be of the best possible quality. Etisalats management decided that total quality manag ement should be so well adopted by the company that there should be no margin for error at all. Whatever the company is giving to its customers it should be of the best quality, no one else in the market should be giving something or anything better than what Etisalat could provide for. PROBLEMS OF TOTAL QUALITY MANAGEMENT APPROACH: Since total quality management is comparatively a new approach people are still working on it. All the firms who are trying to adopt this approach face problems while applying this approach. (stark) Each and every firm tries to explore with this new approach. The management at Etisalat has also introduced its own variations in this approach. One of the major problems which were faced by the mangers at Etisalat was the problem of measurement. There is no proper way which has been developed as of now that can measure the change in quality. It has been hard to measure the proper affects of change due to quality. Managers found it hard to measure whether the changes made in the working of the firm due to the total quality management approach were bringing positive or negative results; they ultimately had to refer to the number game to find the effects of total quality approach. Total quality approach on the other hand emphasises the attention of people away from the numbers to quality. T otal quality management is next to useless if it cannot be measured. The change in results must be measured if total quality management approach has to become successful. Moreover it was being realised that it was easier for the middle management and lower working class employees to adjust to the total quality management approach but the upper management at Etisalat found it hard to do so. This was so because upper management was used to working with numbers. It was hard for the top managers and the owners of the company to shift the very approach towards business. They had to change their very beliefs in business. Although total quality management is supposed to decrease costs, but in reality the management at Etisalat found that implementing this approach had infact increased the cost of providing services. Moreover it was found that businesses who are well established like Etisalat and they do not want to innovate a lot also face problems in applying the total quality approach me thod. Total quality management approach also increased the companys capital expenditure as it involved getting the best in line equipments. This involves investing huge amounts of money and maybe some smaller companies may not be able to do so. Moreover after applying the total quality management approach the company had to spend hugely on advertisement to let the world know of its change in approach towards business. The cost of the final service provided was also increased after applying the total quality management approach. The management tried very hard to avoid increase in price but as we all know that the best comes at a price so this increase in price was unavoidable for the people at Etisalat, and many customers did not approve of the change in costs. RESULTS AND METHOD OF IMPLEMENTING TOTAL QUALITY MANAGEMENT BY ETISALAT: Etisalat was able to identify a lot of things after implementing total quality management approach. It realised that the approach like all other approaches had both positive and negative effects on the functioning of the company, and also it had double effects on the final figures of the company, although surprisingly this approach had many more positive effects than it had negative ones. It was found that this approach affected everyone who worked for the company. Total quality management approach was completely based on team work. Team work was the essence of total quality management. It was although hard to implement because in such a large corporation as Etisalat it was hard to make everyone co-operate with everyone else. Moreover the management realised that it was actually hard for them to remove their attention from the number game and completely focus it on quality management. It was hard to find on the basis of quality that the firm was underperforming or was doing better th an before. It was later found out after a few months of application if total quality management approach that there was a significant increase in the actual numbers of customers. Also there was less number of complaints now. Application of total quality management approach is a hard job; moreover it challenges the very foundation of principles of management of business. Business success before and up till very recently was completely based on numbers, the higher the numbers the better it was. The quality hardly mattered. Whatever sold was considered to be of the best quality. With the application of total quality management everything changed. It did not matter anymore to the management at Etisalat whether the numbers increased or decreased they had to concentrate completely on the quality of services that they were employed to provide. This quality had to be the best. It was a heavy task as it had two aspects attached to it. The first was to actually start providing the best servic es to the people. This included changing various technological equipments, it involved changing the basic equipments used as raw materials, everything every equipment that the company used should be of the best quality, until and unless this happens it would be hard to give the best possible end result. Secondly the customers needed to be informed in the change of policies of the company. This in itself was a humungous task. The management at Etisalat was unsure that whether the customers would take this approach in a positive manner or not. It had to be conveyed to the public that there was a major change which would take place in the way the company functioned. This was very hard because Etisalat has almost 1 billion customers all around the world. But the top management of Etisalat was able to carry out this task properly. Company is now successfully providing the best possible services to its 1 billion customers whether in the tele-communication sector or in the internet service providing sector. CONCLUSION: Total quality management is more of a discipline than anything else. It is concluded that quality is the end product of all the activities undertaken in the total quality management approach. It involves a complete change in the outlook of producers and service providers. It changes their emphasis from mass selling to quality selling. Followers of total quality management believe that providing quality product or service will automatically lead to increased sales. It is important to understand here that providing quality products should not mean that the price of such product can be sky high, the approach should be such that the best quality product should be provided at the best possible price. The pricing should be correct because even if the product is the best in the market but it is overpriced it will not sell. Therefore this involves the working of financial analysts with total quality management approach experts. A balance between the two approaches must be struck. Etisalat ha s understood the importance of total quality management approach. The management of Etisalat are working more and more towards this approach now. They are also trying to communicate this change in their policies in the best possible ways to their customers. The customers have become very demanding all over the world these days and total quality management approach seems to be the only possible way to satisfy the needs of the modern customer.

The Importance of the Dance in A Dolls House Essay -- A Dolls House E

The Importance of the Dance in A Doll's House    Dancing is a beautiful form of expression that reveals a good deal about a person in a matter of minutes.   Characters that dance in plays and novels usually flash some sort of underlying meaning pertaining to their story, shining light on themselves, other characters, and the movement of the action.   In Ibsen's A Doll's House, Nora's performance of the tarantella summarizes the plot of the entire play.      Take, for example, Torvald's attitude towards Nora's offbeat movements.   Torvald plays the piano for Nora initially, but becomes so frustrated with Nora's dancing that he abandons his tune and attempts to re-teach Nora the tarantella.   This simple confrontation reflects the main action; Torvald is the one who provides Nora with music and who had previously taught Nora how to dance, just like he is the one who gives her a home and has sculpted her into his ideal wife.   Nora cannot dance rhythmically to Torvald's song because both her lies and Torvald's strong belief in app...

Greek Prophetess-cassandra :: essays research papers

THE CURSED PROPHETESS   Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Oracle, in the Ancient Greek world, was a shrine where people went to seek advice from prophets or prophetesses (individuals who had special powers to speak on behalf of a god or foretell the future). Besides referring to an altar, the word oracle also refers to the prophet or prophetess, and to his/her prophecy† (Cassandra). The Ancient Greeks wholly believed in these sacred persons. When disease would corrupt a city, the people would go to the shrines to ask a prophet to speak on behalf of the gods. Once the Greeks knew the cause of the plague, they would do everything in their immortal power to convince the gods to relieve them from their suffereing. In the same way as Oedipus, the king of Thebes, asked Tiresias (a prophet) to speak for the gods explaining why his people were suffering, in Oedipus Rex. The Ancient Greeks believed their fate lay in the powers and oracle of the prophets and prophetesses. There was one prophetess, however, that was an exception to this belief. Although Cassandra was the most beautiful and intelligent prophetess, in Greek mythology, her prophecies were never believed.   Ã‚  Ã‚  Ã‚  Ã‚  Stories of gods falling in love with or lusting after young beautiful women appear everywhere in Greek mythology, and the case of Cassandra is no exception. Greek gods chose their prey because of some distinguished characteristic or part of their geneology. Cassandra was a lovely young woman, and described by Homer as the most beautiful of Priam’s daughters. Apollo, similarly, was the most handsome of the young gods. Cassandra describes Apollo as someone who â€Å"struggled to win me, breathing ardent for me† (Lefkowitz 15).   Ã‚  Ã‚  Ã‚  Ã‚  Cassandra, daughter of Queen Hecuba and King Priam of Troy, was a beautiful young woman blessed with the gift of prophecy by the god Apollo. In return, she was supposed to love him, but at the last minute she shunned Apollo. As an act of revenge, Apollo added a twist to her gift: Cassandra was doomed to tell the truth, but never to be believed (Cohen 50).   Ã‚  Ã‚  Ã‚  Ã‚  Cassandra has always been misunderstood and misinterpreted as a madwoman or crazy doomsday prophetess. She has always been shown in paintings with her long hair flying around her shoulders in what was considered lunatic fashion, scantily clad, and helpless on her knees in the face of her predicted doom. However, there is so much more to Cassandra than her maddened predictions and pitiable treatment. Cassandra was a great, intelligent heroine who was cursed by the gods for not playing by their rules. She is a tragic figure, not a madwoman

Describe Some of the Ways That the Person-Centred Approach

Describe some of the ways that the Person-Centred Approach differs to Cognitive Behavioural and Psychodynamic Approaches to Counselling. The good life is a process, not a state of being. It is a direction, not a destination. (Rogers, 1961, p. 186) The Mental Health Foundation (2012, Talking Therapies) refers to certain therapeutic approaches as talking therapies. These therapies include: Cognitive Behavioural Therapy (CBT), Psychodynamic Therapy and Person Centred Therapy (PCT).The Foundation says, ‘Talking therapies give people the chance to explore their thoughts and feelings and the effect they have on their behaviour and mood’. In attempting to describe some of the ways that the Person-Centred approach differs to Cognitive Behavioural and Psychodynamic approaches to counselling it may be helpful to acknowledge that that binds them. The British Association for Counselling and Psychotherapy (BACP) identifies that, ‘there is evidence that the relationship between the counsellor and the client is more important than the approach the therapist uses.BACP (2011). This does not presuppose that counsellors working within differing paradigms practice in an entirely different way to their counterparts or that those working within each approach operate in exactly the same way either. Indeed, it is within the relationship between the counsellor and the client that many of the differences in the therapeutic approaches can be identified. Nelson – Jones (2011, p1) warns us to, ‘be careful not to exaggerate the differences between counselling and therapy schools since there are similarities and differences among them. Worsley et al. (2011, p. 25) believe that, ‘the Person Centred Approach is a basic philosophy of living, and not a technique for therapy’. Worsley’s view does highlight a potential schism between the Person Centred model and the Psychodynamic and CBT approaches; that of, ‘feeling over process’ (B owyer 2011). Mearns and Thorne (2008, p. 9) provide some welcome professional credibility to this viewpoint by identifying a link between the experience of living out the tenets of the Person Centred approach (on both a philosophical and professional level), with the counsellor’s own ability to ‘grasp a hope that seems to lie beyond despair’.This raw awareness helps translate towards a natural realisation of some of the therapeutic conditions (namely: empathy, congruence and unconditional positive) regarded by Person Centered practitioners as critical to achieving positive change. Branch and Dryden (2008, p. 33) see this as the most significant point of divergence between the Rogerian (Person Centred) and CBT therapeutic approaches, in that Rogers considered the Core Conditions (Rogers 1957, pps. 95 – 103) to be both necessary and sufficient whilst CBT purists recognise the conditions as desirable and necessary but not sufficient to bring about client chan ge.In purist terms therefore, it can be seen that CBT, ‘focuses on eliciting and restructuring maladaptive goal-impeding thinking (Branch and Dryden 2008, p. 24) whilst the Psychodynamic approaches are sometimes called the ‘uncovering’ therapies (Dryden and Mytton 1999, p. 42) which, ‘aim to take the lid off that seething cauldron and bring the contents of the unconscious into conscious awareness. CBT and psychodynamic therapies may therefore be regarded as being focused on identifying and challenging behaviours and beliefs, whereas from the counsellor’s perspective, the Person Centred model assumes no such prescriptive agenda.Dryden and Mytton (1999, p. 203) acknowledge that the Psychodynamic approach focuses on the client’s past experience ‘whereas the Person Centred approach focuses on the here and now. Care must be taken not to assume that this is a one size fits all definition. For some counsellors and therapists working within each therapeutic paradigm may well ‘borrow’ methods and strategies from other approaches in order to help effect positive change. There is one tenet however which differentiates Person Centred therapy from the two other approaches; control.Whilst there is a communality of approach insofar that relationship is critical to all approaches, it is the hierarchy within the relationship which acts as differentiator. Within the Person Centred relationship, the client retains control; determining where and at what pace the relationship develops and what is explored and what remains unsaid. The non- directive approach taken by the counsellor allows the client freedom to hold his ‘comfort blanket of self-structure’ intact (Bowyer 2010) until such time that he feels able to begin a journey towards eventual self- actualisation (Goldstein 1940, p. 258). Tolan (2010, p. ) sees self- structure as being everything a person holds about herself and about the world. Following on fr om the concept of non-directive client control, the Person Centred practitioner does not consider himself to be the expert, the client is. The division between the three approaches is further widened by the atmosphere in which the counselling session takes place. Russell and Jarvis (2003, p47) identify a difference between humanistic (e. g. Person Centred) and other therapies (including CBT and Psychodynamic), in that the former refers to ‘clients’ whereas the latter regard those in therapy as ‘patients’.This reinforces the view of humanistic based therapies (including Person Centred) that regard the therapist and client as equal partners. On the client’s journey towards personal fulfillment therefore, Dryden and Mytton (1999, p. 89) feel that the counsellor or psychologist ‘acts as a companion, not a guide’. In the absence of a professional ‘expert’ comes a dynamic shift of personal responsibility. Within the psychodynamic and CBT approaches, the therapist, albeit somewhat tacitly does seek to effect positive change and sees this as a professional responsibility and not one which the client is capable of undertaking on their own.To this end, it is the practitioner who assesses the need and determines the outcome(s). CBT is based on finding solutions to issues or problems identified by the counsellor. In turn, the Psychodynamic approach assumes long held conflict between the conscious and unconscious state and sees its role as ‘bringing the unconscious thoughts and feelings into conscious awareness to help individuals make sense of their current problems, of past memories, and of dreams (Dryden and Mytton 1999, p. 4). These somewhat presumptive approaches when coupled with a’ fix it’ mentality (particularly prevalent within the time to cost driven NHS/CBT approach) seem somewhat at odds to that of Person Centred Therapy which works in the immediate and holds true the belief that â⠂¬Ëœall clients have within themselves vast resources for development’ (Mearns and Thorne, 1988, p. 16). Mearns and Cooper (2005, p. 60) provide a meaningful insight into a comparison of therapeutic approaches, ‘While inexperienced therapists tend to differ widely and are easily identifiable by their adopted approach, experienced therapists tend to become more close in their working and are not so easily identified by approach†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. it probably means that therapists are learning from their clients and are gradually being shaped by their clients to offer a relationship that is meaningful. I have so much to learn.

Rehabilitation or Retribution? Essay

The expectations of society for the criminal justice system are to punish and rehabilitate individuals who have committed crime. Punishment and rehabilitation are two acknowledged objectives of the criminal justice system, Retribution, which is based on â€Å"an eye for an eye, a tooth for a tooth† philosophy, simply means punishment and vengeance for what evils have done. While rehabilitation, as Nicholas Tan (1999) noted that â€Å"is the idea of ‘curing’ an offender of his or her criminal tendencies, of changing their habits, their outlook and possibly even personality, so as to make them less inclined to commit crimes in the future†, the main aim of rehabilitation is to help prisoners to get some skills in prison, so that when they re-enter into society, they can adapt quickly to the new environment. Debates over these two notions have lasted for a long time, many would argue that the main purpose of prison systems is to punish people who have committed criminals. While this should be the secondary function of prisons, the most important function should be rehabilitating criminals back to the society, not just retribution. As a recent survey showed that over 60 percent respondents agreed that prison should reform prisoners, rather than punish them (Human Rights and Justice Studies, 2000). In this essay, it will argue that rehabilitation is a more efficient way to help prisoners rather than retribution by illustrating advantages of rehabilitation. Some theorists throughout history have argued that the primary purpose of prisons is to punish criminals for what they have done, criminals should get punished when they break the law. When they are sent into prisons, as punishment, they certainly do not have rights to watch TV, access to internet and so on. However, some people may disagree with this, because going into prison is already a punishment, criminals have already lost their freedom, they should not suffer extra punishment by being denied other human rights while in prison. After all, punishment is not the ultimate goal of prisons, redemption from sin is the basic aim of prisons. The root of all crime is due to the lack of education and training, if prisons prevent  offenders from receiving education or learning information from outside, then after released, they may feel alienated from society and not be accepted by society, and employers will not employ those who do not have knowledge or job skills which will deteriorate the situation of recidivism. Therefore, rehabilitation should be the main purpose of prisons, for it promotes the humanizing belief in the notion that offenders can be saved and not simply punished (Nicholas. T.,1999). However, some people are afraid that if allow prisoners to receive education or access to internet may provide an environment to make better criminals. Whereas Dr Paul Fauteck (2006) argued that the prison education programs are not â€Å"coddling criminals†, society in general benefits from prison education programs. The basic aim of receiving education in prisons is to help them reintegrate and rehabilitate into society, so that they will not be alienated from society. Receiving education in prisons does not necessarily suggest prisoners will commit high technological crime after they get released, in other words, the possibilities for offenders to commit high technological crime after they receive prison education are quite remote, after all, in some cases, prisoners can be educated to understand why their actions were wrong, and be allowed back into normal society with the possibility of positively effecting society (Wikia, Inc., 2007). Contrarily, if prisons do not provide educational materials, then the possibilities for recidivism will be very great because of the rejection of society. While some dissenters controvert that rehabilitation is not efficient on helping criminals, because statistics have shown that more than half criminals got rearrested after they released about two or three years. In fact, criminal rehabilitation works to reduce recidivism, it is a cost efficient form of crime prevention (Paul. F, 2006). For example, some medicine could work to cure some offenders, and indeed, the most recent studies show that they do work. Such programs include pro-social modeling programmes, and some sex-offender treatment programs. This research demonstrates that the net effect of treatment is, on average, a positive reduction of overall recidivism (re-offending) rates of between 10% and 12%, which would promote a reduction in crime (Nicholas.T., 1999). From this  perspective, it is easy to say that rehabilitation helps to reduce the rate of recidivism, if prisons do not provide these treatments or knowledge, then nothing will ever change. Moreover, rehabilitation can also help them to realize that being in prisons are disastrous which is a good way to stop them re-entering into prisons. Yet, rehabilitation and punishment are mutually exclusive goals, but they become more and more integrated in modern society, since the late 18th century prisons have combined elements of punishment with elements of rehabilitation. As the French philosopher Michel Foucault put it, punishment shifted over time from the disciplining of the body to the disciplining of the â€Å"soul† (Politics.co.uk, 2007). Therefore, incarceration sentences should provide for a set term of rehabilitation followed by a set term of punishment. Furthermore, rehabilitation and rehabilitation are both important, they should work together to punish and change criminals. To sum up, retribution theory focus more simply on punishment which is very barbaric, and it should not be encouraged in modern society. While the notion of rehabilitation is more humanism and flexible, it can help prisoners by providing education and trainings, so the true aim of prison systems should rehabilitate and reform criminals, not simply punish them. REFERENCES: _Crime_ (2007), cited from http://campaigns.wikia.com/wiki/Crime Nicholas Tan (1999), _Rehabilitation vs Retribution_, cited from international debate education association, http://www.idebate.org/debatabase/topic_details.php?topicID=307 Paul Fauteck (2002-2006), Criminal rehabilitation-criminal recidivism rates, cited from http://www.going-straight.com/

Stylistic Analysis of Zombieland

â€Å"Zombieland† is a film where a lot of stylistic choices were made. Especially the opening scene says a lot about the film and the characters. Mise-en-scene, cinematography, editing and sound shape the film’s effect on the viewer. The film begins in the middle of a zombie apocalypse. The first shot is unbalanced to prime our expectation that something will change position. The shot is of the American flag, which is focused while the background is unfocused which means it indicates that the flag is of importance.From the close-up of the American flag we get a handheld panning shot of a car crash, this shows us a deeper meaning: America has fallen. While the actor stands up with his body-mounted camera it creates an illusion of a point of view shot, tracking what the eyes see. This illusion is emphasized after a zombie is attacking the character. The point of view shot transitions into a close up of the zombie breaking the fourth wall by looking right into the camera. The entire opening scene has titles in them that change every few seconds as the previous actor has destroys them.The filmmakers used bold red font for the titles. Red is used because it symbolizes blood and death, which represents the gore within the film. The titles are the actors/actress, production and filmmaker’s names. Another artistic choice is the use of ramping; the entire sequence is slowed down to slow motion. This gives the sequence a dramatic effect and it increases the intensity of the moment created subsequently the picture fade away. When it fades back; the first scene of the movie is shown. The exposure during the whole movie is half a stop darker than a usual exposure.The color of the film is natural, which gives the movie a more realistic tone. It shows the world as it is. What also becomes visible in this film is the unrestricted narration. Meaning that we are only confined to what the character sees and since it takes place in the time of a zombie apocal ypse, it gives the story a realistic feel, this because we function unrestricted too. We only see something when we are directly looking or sensing it. For instance Columbus; we see the world mainly through his eyes. Columbus narrates the entire story. Herewith we built up a relationship with this film character.We feel sympathy for him. Big motifs in the film are his rules of survival and a parallelism where Columbus is talking about the death (of a zombie) of the week with Tallahassee. Columbus mentions these things quite a few times in the film. Sound is also a big part of the film. There is a non-diegetic soundtrack used throughout the title sequence, which is rock music and when the American flag appears, the music changes to the American anthem, which is slightly lower pitched and distorted. This adds to the whole imagery of the film. Then you also have Columbus’s observations and comments that run throughout the film as well.Director and editor also used diegetic sound , which is mainly used for the growling of the zombies when they are attacking people. The sound of the zombies growling is low pitched and the amplitude of the vibrations is loud. Another big part of the film is mise-en-scene. For instance the setting; throughout the film the filmmakers made use of a lot of local areas like on location settings. â€Å"Zombieland† was filmed in Atlanta, GA so they used a lot of practical locations like the grocery store and the amusement park in which a big fight between the living and the undead played out.The settings the director and producer have chosen are not typical for a horror film since they’re well lit daily life locations. The lighting is mainly high key, which emphasizes the use of the setting since this kind of lighting gives an upbeat mood to the scene. The establishing shot of the post-apocalyptic world is mainly lit low-key to show how annihilated the world is. Natural light is not often used. Although the setting and lighting are not stereotypical horror they are all stereotypical for television, like sitcoms and comedies, which is what the film is going for since its main genre is Comedy.The overall lighting in the film makes the situation of the people in more realistic. It seems that this could happen in the real world. Another part, which is also important for the mise-en-scene, is makeup and the costumes. Costumes and make-up are different for the humans and the zombies. The zombies are covered in blood; their body seemed to rot and their costumes are ripped away from their body. The humans are dressed in everyday clothes with simple make-up. The make-up of the zombie is mainly paint-brushed realistically, reflecting the stereotypical Horror genre.The Comedy in this film is shown through facial expressions and body language. During the whole film the axis of action is maintained, ensuring that the position of the person in the frame remains a consistent screen duration and eyeline. If the a xis of action would not be maintained it could create jump cuts this could also affect the mood and sphere of the film, which could distract the audience. The temporal continuity in the film is in complete continuity. None of the sounds are elided; this makes the scene more intense because the viewer is not distracted by the sound that is slightly jumped over.The flashbacks cause certain disunity in the film, since they are not elements that fit in the already established pattern. Columbus is geeky and neurotic character, as is shown through his narration during the film. It reveals that he is lonely, and through the cinematography it becomes clear that his loneliness is the gravity of the film. This by showing how the world to him became to: â€Å"Shit storm†. The way it was shot shows his view on the world and how terrible it became. This makes him even more aware of how lonely he is since there is nobody he can interact with. He can’t even escape into his virtual wo rld like he used to.Even low-key lighting shows how grim the world became to him. The setting also contributes to show his loneliness, like the freeway, which is abandoned. His facial expression during the movie is expressing one mood: anxiety. Even when he is with Tallahassee he carries around the feeling of anxiousness and desolation until he meets Wichita. This is when the setting changes to a more colorful and saver surrounding: Bill Murray’s house. All in all, this film is about Columbus’s loneliness and how that develops throughout the movie with the help of numerous techniques as cinematography, mise-en-scene, sound and editing.

Bullying in the organization sby

When we speak of work-place bullying, we are actually referring to the verbal, physical, social or psychological assault that one’s employer or manager, another individual or group of people carry out on a person. In other words it is the tendency of individuals to use increasingly aggressive attitude towards a co-worker or be very unreasonable towards him. This has become an increasingly important problem that Human resource department at most organisations have to counter.What makes workplace bullying far more difficult to counter than school-yard bullying is that it usually operates within the rules and regulations prescribed by the organisation and the society. Also, according to Ichniowski and Olson (2000), workplace bullies generally use words and actions to intimidate their victims, unlike playground bullies, who often resort to using their fists. Workplace bullying may involve verbal, non-verbal abuse tactics, humiliation, physical and psychological aggression.Workplac e bullying isn’t specific to a certain type of work-environment, as it can happen in any type of work condition, ranging from offices to workshops, from highly bureaucratic work environments, like the military, to highly casual ones. Workplace bullying may take different forms such as being rude or confrontational, damaging property that belongs to the organisation, social isolation, screaming and cursing others, physically assaulting them, etc.According to Ichniowski and Olson (2000), psychological and social bullying usually involves verbal abuse, aimed at making fun of one’s work or the individual himself. This may include making fun of one’s ethnicity, family, sexuality, race, education, etc. Isolation is another means of inflicting psychological aggression upon an individual. Workplace bullies will also try various methods of harassment and intimidation to upset your mind and make sure you aren’t able to focus on what you are supposed to, i. e. work. According to Lewis (2003), incase the bully is your boss or employer or supervisor, he or she might try to assign you pointless tasks that have nothing to do with your area of speciality or your job description. The other extreme end would be assigning you jobs that may be extremely boring, difficult or impossible to perform due to lack of time, or deliberately holding back information you need for getting your work done properly. Similarly, one might be a victim of physical bullying, where one may be attacked or threatened.According to Thomas (2005), acts of physical bullying include spitting, pushing, punching, shoving, kicking, tripping, scratching, grabbing, biting, attacking or threatening with equipment such as knives, club, gun, etc or any other type of direct physical contact. Physical bullying also includes sexual harassment, such as flashing or touching, or when you are made to do humiliating things in order to be accepted as part of a team, as stated byIchniowski and Olso n (2000).Incase of physical bullying, especially, one should immediately report the matter to the police and the employer or someone in the human resource department. One can also revert to the following steps in order to deal with a workplace bully, as explained by Ichniowski and Olson (2000): †¢ Seek advice from a trusted individual or may be a mentor, who might be available in the same organisation or even outside, who may have been through a similar situation †¢ One can also try to confront the bully in a professional manner, but keeping in mind one’s own safety and giving it top priority.One should stay as calm as possible, and no sink to his or her level, and yell or threaten, as more often than not this is what bullies are looking for in the first place. And neither should one show weakness and cry, cause that might again motivate the bully to come back for more †¢ One shouldn’t allow the bully to make one feel low self-esteemed, because only the individual would know his or her true worth or capacity †¢ One should focus on the task in hand and try to do it well, because the bully’s goal is most often to try and fail you in your job †¢ One shouldn't let the bully isolate oneself from friends and colleaguesTo date, the phenomenon of workplace bullying is always associated with managers or colleagues who are the perpetrators, but that may not always be the case. There is something known as ‘upward bullying’ which may exist in organisations. In this case managers are actually the target. But since it is very rare, not much research or attention has been given to it. A recent research conducted on upward bullying by students of Griffith University, shows that work environment, change within organizations and power issues are the major contributing factors to upward bullying.According to Kelly (2000), organisations usually do not take workplace bullying by the neck, their policies are usually flawed which enables bullies to take advantage. In most cases the Human Resource Department is aware of who the aggressor is, but they usually wait for something illegal to happen, i. e. if its not illegal harassment there is no effort made to eradicate it. According to Kelly (2000), a research conducted by the University of Illinois indicates that workplace bullying occurs 4 times as frequently as compared to illegal forms of harassment or discrimination.WORKPLACE BULLYING AND THE HUMAN RESOURCE DEPARTMENT However, ideally speaking, an organisation would be better off taking strict action and notice against workplace bullies themselves rather than allowing individuals to do so. The first and foremost step for them would be to come up with an anti-harassment policy, or try to expand an existing anti-harassment policy if it hasn’t proven to be effective enough. Such a policy would also encourage witnesses to come forward and either second the target’s claim or dismiss them.Als o, the human resource department should try to structure a dispute resolution process. This would encourage the targets to step forward sooner. According to Zapf and Einarsen (2001), the human resource department should also monitor the turnover rates and stress-related compensation claims taken by the workers within every department and every manager, so that even if a manager who is guilty of workplace bullying goes unreported, such an analysis ca bring him into the limelight.Another approach to tackling workplace bullying would be to offer courses and training to the supervisors and teach them to criticise employees without offending them. Also, in the present scenario, where, companies, especially the bigger ones have a well-diversified work force, the Human Resource should take claims of workplace bullying very seriously, because if they fail to treat such claims seriously, it would result in further isolation and mistrust on part of the employee.The leadership along with the H uman resource Department should realise the grave consequences workplace bullying may have on the overall efficiency and effectiveness of the organisation. According to Kelly (2000), in approximately 80% of the cases, the employees productivity is adversely affected. This unreasonable behaviour also affects the mental and physical health of the employees, resulting in a decrease in the job satisfaction and job involvement. According to Vartia (1996), it causes a decrease in the employees’ morale, resulting in higher turnover rates.This also causes long term loses to the organisation as they employees that are bullied may sooner or later quit their jobs, this increases the company’s overall advertising expenditure, as they have to advertise frequent job vacancies, and also train the new employee and explain him the job description and the kind of work he would have to perform. Now, the human resource department may respond to issues related to workplace bullying in 5 di fferent ways. The first one is called the Mafioso, which is perhaps the worst stance HR can take with regards to such a situation.In this case even though the HR is aware of the problem and the aggressors, they are not inclined to take any action. In other words they actively participate in bullying employees and support such activities from every possible angle. The second approach is called the Ostrich, where the HR department come up with muffled and sandy responses to reports of workplace bullying, such as saying that, we do not have such problem at the workplace nor are we gong to have one, etc. The third stance is termed as fire-fighter, where the Human Resource Department is overloaded with work, and they do not have time to focus or concentrate on such matters.WORKPLACE BULLYING AND THE LEADERSHIP Apart from the Human resource department itself, leadership of that particular organisation has a very important role to play in managing and curtailing employee behaviour and prev enting workplace bullying. If the leader can take a stand against any such activity, the chances of occurrence may drastically drop automatically. Leaders need to see all employees equally and avoid any biases when treating employees, as stated by Rayner and Cooper (2003). They should prohibit from doing acts that portray favourism towards a particular employee or a group of employees.EMOTIONAL INTELLIGENCE AMONGST INDIVIDUALS Also what might be of significant help when managing workplace bullying in organisations is if the individual has a higher degree of emotional intelligence. It helps employees manage their own mood along with the mood of the organization. It instils in them a greater degree of self-awareness and empathy allowing them to read and regulate their emotions while being able to intuitively grasp how others feel and gauge the emotional state of the organisation. According to Goleman (2000), there are five components to emotional intelligence.Self-awareness is the tra it where emotional intelligence actually begins, such individuals are never hesitant to talk about and discuss their weaknesses and it is this attitude that later brings upon a positive change in them as they are able to improve upon their weaknesses with the passage of time. According to Sheehan (1999), this helps them bring about a positive change as one becomes aware of his or her limitations and one knows when and where he or she can actually stand-up and deliver regardless of the obstacles that may come his way.The second trait is self-regulation, and individuals with this trait can control their emotions and impulses better and channel them for good purposes. This brings about an openness to criticism in their attitude and behaviour, and increases their trustworthiness and integrity, and also helps them remain comfortable in ambiguous and unreasonable situations and scenario, as discussed by Sheehan (1999). So, an individual with higher degree of self-regulation is never intim idated or threatened from workplace bullies, and he never reacts to any of their actions, which is what the bullies ideally want.Motivation is perhaps the most important trait and the most obvious one that an individual is judged upon in an environment where workplace bullying is rampant. The individual needs to self-motivate himself to performing his job and the tasks assigned to him without thinking too much about what activities or attitude other employee or employees have towards him. It portrays the optimism of the individual, and his dedication to the organisation, such that he is able to find positives from every negative thing that happens in his life, so it has to do more with the mind than anything else.Understanding the emotional makeup of others is referred to as empathy. In order to tackle workplace bullying, it is important for the individual to understand why the aggressor is trying to bully him, and what is he trying to achieve from such an act. This can greatly help individual in managing himself and his emotions and react the right way and not lose focus, as explained by Sheehan (1999). The last trait that comes under emotional intelligence is the social skills of the individual.It is the proficiency in managing relationships and building networks that can greatly help an individual to overcome the effects of workplace bullying. It is always a good feeling to have some support on your own side. This may also help in finding common grounds between individuals who are aggrieved and the bullies and it also enables one to build rapport. It also improves his persuasiveness and the ability to build and lead teams. THE CHALLENGE OF CULTURAL CHANGES As described earlier, workplace bullying is a problem that is more common than what people anticipate or realise.It not only impacts the individual himself, but also the organisation and the society itself is affected. And apart from resulting in lost productivity, there are other risks that it bring alon g for the organisation, which include legal expenses and settlement payouts. Many believe that changing the organisation’s culture is the way forward. The challenge for the Human resource department is to picture the prevailing problem of workplace bullying. They also need to identify how much of it is contributed due to the loop holes in the office rules, which describe an employees’ conduct when at work.They also need to identify how much of an impact has training had in shaping their attitude and behaviour. Then comes the most important step, whereby, the human resource department needs to identify practical approaches to nurturing a culture that reduces bullying. Last but not the least, the Human Resource Department needs to identify a long-term approach to tackling such issues, i. e. they need to formulate a long-term strategy to eradicate workplace bullying. References Cooper (eds. ), Bullying and emotional abuse in the workplace.International Perspectives in res earch and practice (London, Taylor and Francis) Cooper, L (eds. ), Bullying and Emotional Abuse in the Workplace. International Perspectives in research and practice (London, Taylor and Francis) Goleman, Daniel. (1998) â€Å"What Makes a Leader? â€Å", Harvard Business Review. Ichniowski, Casey and Craig Olson. (2000). The American Workplace: Skills, Compensation, and Employee Involvement. Cambridge: Cambridge University Press. Kelly, David. (2000). Workplace Bullies Dump Bull on Co-Workers. Available: http://workplacebullying.org/press/hrwire. html. Last accessed 18 September 2008. Lewis, D. (2003), ‘Voices in the social construction of bullying at work’, International Journal of Management and Decision Making, 4, 1. pp. 65-81. Rayner, C. & Cooper, C. L. (2003), ‘The black hole in bullying at work research’, International Journal of Management and Decision Making, 4, 1. Pp. 47-64. Robbins, Stephen P. 2004. Organizational Behavior. New York: Pearsons. Sh eehan, M. (1999), ‘Workplace bullying: responding with some emotional intelligence’, International Journal of Manpower, 20, ?, pp 57-69 Thomas M. (2005), ‘Bullying among support staff in a higher education institution’, Health Education, 105, 4, pp. 273-288. Vartia, M. (1996), ‘The sources of bullying – psychological work environment and organisational climate’, European Journal of Work and Organisational Psychology, 5, 2. pp 203-214. Zapf, D. & Einarsen, S. (2001), ‘Bullying in the workplace: Recent trends in research and practice – an introduction’, European Journal of Work and Organisational Psychology, 10 (4), pp. 369-373.